VeriDiem Support

Let’s get you back
to your work.

For questions, unexpected behavior, or help with your work records, contact VeriDiem support.

Export a billing report

Open Reports, choose the customer and date range, and review the report. Use Preview CSV to inspect the output, then Export CSV to save or share it.

Back up your records

In Settings, use Export Data to save a backup file. Keep a copy somewhere you can access if your phone is lost or replaced.

Restore a backup

Stop any active session first. In Settings, choose Restore and select your backup file. Review the confirmation carefully: restoring replaces the records currently on the device. Save a fresh backup before proceeding.

What to include in a support request

• Your VeriDiem app version, iOS version, and iPhone model.
• What you were doing, what you expected, and what happened instead.
• The steps that lead to the problem, if you can repeat it.
• A screenshot if it helps, with private information hidden.

Please leave out passwords, customer secrets, and confidential work notes. Do not send a full backup unless it is needed and you are comfortable sharing its contents.

If a record or backup looks wrong

Keep any existing backup copies. Avoid deleting the app or restoring over your current data while you investigate. Note the affected date and work item so support can help you narrow down the issue.

Privacy questions

Email [email protected] for questions about your information. Read the privacy policy for how app records, backups, and support messages are handled.